Incoming and outgoing case management
Functions of the incoming and outgoing case management solution:
- a clear electronic archive of incoming requests;
- incoming request management desktop;
- possibility to register received requests in the system or not (provide registration number);
- possibility to divide requests into different types;
- possibility to organize the execution of the request according to various logics - organizational structure, query topics, etc. applying various exceptions;
- possibility to write answers via customer's e-mail postbox;
- responses to queries can be templated;
- the ability to write comments at any stage of the process;
- easy query search, filtering, viewing;
- easy access rights management; easy data export to excel.
To order this solution, fill out the contact form below: enter the information provided in the form and mark the areas of interest. Our representative will contact you to help resolve any issues with the installation and use of the product demo.